These are the General Terms and Conditions (“GTaC”) of The Tree.. By checking the ‘Accept’ box you agree to their contents and their applicability to the agreement you enter into with shopthetree. No account can be created without agreeing with these terms and conditions. Without an account, no products can be purchased.



2.1 The purchasing process

You can place an order on the Website by clicking on all desired items on the website, which will place them in your Shopping Bag. You may then inspect your Shopping Bag and make any changes necessary. Only one discount code or voucher per order is allowed. Once you find the Shopping Bag corresponding with your wishes, you may click on the ‘Add to Shopping Bag’ button, which will generate an electronic order form listing the desired items. Upon completion of the order form, including details of payment, you may click ‘Purchase’, after which you will be transferred to a secure environment to finalize the financial transaction. This will complete your order.


2.2 The sale and purchase agreement

Upon processing your order, the Website will in principle send you an e-mail receipt. The sale and purchase agreement shall be completed  from the moment said e-mail is sent. This said agreement shall therefore be deemed as agreed in The Netherlands.


2.3 Refusing a transaction

The Website reserves the right however, to refuse to process a transaction for any reason and/or to refuse service to anyone at any time in its sole discretion.


2.4 Delivery

The Website delivers worldwide. For questions about deliveries outside the European Union please contact our customer service.



3.1 Listed prices

The prices listed on the Website include VAT, but do not include shipping costs. The total price listed on the order list and on the electronic order form does include shipping costs. Prices are subject to change at any time.


3.2 Price changes after concluded sale and purchase agreement

Changes in prices do not affect the sum payable in a concluded sale and purchase agreement as confirmed by The Tree by e-mail.


3.3 Information regarding prices, specifications, etc.

Although all information regarding prices, specifications, etc. is placed on the website with the utmost care, The Tree does not guarantee its accuracy.


3.4 No obligation to deliver in case of incorrect information

The Tree shall not be bound to deliver any orders that were placed on the basis of incorrect information on the website.


3.5 Information on external websites

Certain links on the website may give access to sites and sources of information that are exploited and maintained by third parties.The Tree does not control these sites and does not accept any liabilities regarding their contents.



Payment can be made by means of such credit cards or alternative methods as are indicated on the electronic order form. By making use of a certain credit card(number) you confirm that the credit card that is being used is yours. The amount payable will be debited from your account when your order is accepted byThe Tree. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to The Tree, we shall postpone delivery and contact you. In that case Zenggi shall not be liable for any delay or non-delivery. Credit card details will be processed by means of an SSL (secured socket layer) connection. The Treeshall not be liable for any misuse of this data by third parties.



5.1 Delivery period

The Tree shall do her utmost to deliver all purchases within the period indicated on the website. The Tree however is dependent on suppliers in this respect. As a result, all times indicated on the Website are indicative. The Tree shall not be liable in any way if delivery takes place at a later date. Exceeding the term of delivery and/or exceeding the term of thirty days after placement of the order, shall not automatically place The Tree in default.


5.2 Delivery of your purchase

Your order will be delivered by BPost, when delivered within the Belgium.

5.3 Insurance of your shipment

All items are insured by The tree until such time that they have been delivered at your address. Any complaints regarding the state in which goods have been delivered (including missing labels and tags) must be made to The Tree no later than two working days upon receipt of the goods by e-mail or telephone at the address/number listed in par. 1.

In case your shipment is not delivered within 14 days, The Tree will have the courier conduct an investigation of the status of your shipment. Only after the outcome of this investigation, Zenggi may refund the value of your order. Such refund will be made if The Tree or the courier is to blame for not receiving your order.



6.1 Cancellations, returns and exchanges

It is possible to exchange an item, you need to place a new order at our website.

Cancelling an order for free is only possible before the order has left our warehouse.

Please check the product carefully upon receipt before taking off all original tags and labels and decide within 14 working days whether you accept the product or send it back to The Tree.

After removing the tags and/or after using the product, the product cannot be returned or repaired, nor entirely or partially refunded.

All goods bought at Zenggi can be returned after requesting a return number on the Website. This has to be done within 14 working days upon delivery. After requesting the return number the goods have to be shipped back to us within another 7 days. Be aware that you must cover the costs of the return shipment, as The Tree bv does not pay for the return shipments.



If there has been made unauthorized use of an alternative delivery address (such as a freeport) the cost will be deducted from the amount to be credited.

We also recommend that you insure the return shipment as you are responsible to take reasonable care of the goods and will be liable for damage to items or missing items until we receive them at our warehouse. The Tree cannot be held responsible in any way for damaged or missing items during the return shipment.

Be aware that you must cover the costs of the return shipment, as The Tree does not pay for the return shipments from abroad.

All accurately returned products will be credited as a refund to the original purchaser’s credit card account, bank account or PayPal account excluding the shipping costs to the shipping address. The Tree will pay the costs of the return shipping. In order to receive a refund the product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. New and unused means that there are no (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Due to hygienic reasons earrings and body shapers can not be exchanged or returned.

If you have received a The Tree article as a gift, you are allowed to exchange it within fourteen days. The new article must have the same price, or may be priced higher, provided you pay the difference. Furthermore you pay the added shipping costs plus customs levies/taxes and import or export duties.


6.2 Refund period

After the receipt of the goods by The Tree the money will be transferred to your bank, creditcard or PayPal account within a maximum of five working days.

Banks, credit card companies and PayPal handle payments on their own conditions. That is why it can take longer before the money will actually be refunded to your account. The Tree cannot be held responsible for this.


6.3 Responsibility for return shipment

The Tree is not responsible for your return shipment to us. As sender of the shipment, you are responsible for the actual delivery to our return shipment address. You must deliver the return package in correct fashion to the post office. If it cannot be established that a return shipment that has gone missing was transferred to the post office in the correct way, The Tree shall not be obligated to refund the product.



7.1 Check the received items

Please check the product carefully upon receipt before taking off all original tags and labels and decide within 7 working days whether you accept the product or send it back to The Tree.

After removing the tags and/or after using the product, the product cannot be returned, repaired, nor entirely or partially refunded.


7.2 Sale price adjustment policy

If you purchase a The Tree item up to 7 days before the start of a sale, we will be happy to adjust the price of the product to the reduced price, but only if you report this.  Please note, before we can approve any adjustment in the sale price, the exact same style and size of an item must be available for purchase when you make your request. All approved sale price adjustments will be credited to your account. Please be aware, this policy does not extend to items originally purchased in a sale or to any special promotional items at temporarily reduced prices.



The Tree respects your privacy. The information you provide through the website will only be used to process your order and to inform you about The Tree and its products.



The liability of The Tree towards the purchaser shall be limited to the amount of the purchase price. The Tree shall never be liable for any loss of profits or goodwill or any other consequential damages.